Return Policy

Our policy

Because every Saltgrass Co. candle is made to order and falls under personal care and scented goods, we are unable to accept change-of-mind returns or exchanges on opened products.

We stand behind the quality of everything we send. If something isn't right, we want to know about it.

Damaged or defective items

If your order arrives damaged, broken, or defective, please email us at hello@saltgrassco.com within 7 days of delivery with:

Your order number
A clear photo of the damage or defect
A brief description of the issue

We'll arrange a replacement or full refund promptly — no hassle, no argument.

Wrong item received

If you received the wrong product, contact us within 7 days of delivery and we'll send the correct item at no extra cost.

Unopened items

Unopened, unused items in their original condition may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–7 business days.