The candles
What are your candles made from?
100% natural soy wax, cotton wicks, and non-toxic fragrance oil. No paraffin, no lead, no nasties.
How long do they burn?
Each 9oz candle has a burn time of 45–50 hours. For the best burn life, follow the candle care instructions below.
Are the fragrances natural?
We use premium non-toxic fragrance oils. They're skin-safe, phthalate-free, and rigorously tested. We choose each scent for how accurately it captures its coastal reference — not just because it smells pleasant.
Why soy wax?
Soy wax burns cleaner and longer than paraffin, and it's a renewable resource. It also holds fragrance exceptionally well, which matters when the whole point is the scent.
Candle care
How do I get the best burn?
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First burn: Let the wax melt all the way to the edges of the jar on the first burn (usually 2–3 hours). This prevents tunnelling.
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Trim the wick to 5mm before every burn. A long wick causes soot, mushrooming, and uneven burning.
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Burn time: Never burn for more than 4 hours at a time.
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Stop burning when 1cm of wax remains at the bottom.
Is it safe to burn indoors?
Yes. Soy wax burns clean with minimal soot. Keep away from drafts, flammable materials, and out of reach of children and pets. Never leave a burning candle unattended.
Orders and shipping
Where do you ship from?
Our candles are hand-poured and shipped from New England, USA. Each order is made fresh to order.
How long will my order take?
Production takes 1–2 business days. From there, shipping times vary by destination — typically 5–10 business days for US orders and 10–21 business days for international orders including Australia. You'll receive a tracking number once your order is dispatched.
Do you ship to Australia?
Yes — everywhere. We ship internationally to all major destinations including Australia, the UK, Canada, and Europe.
Can I change or cancel my order?
We begin production quickly, so please contact us within 24 hours of placing your order if you need to make a change. After that, we can't guarantee amendments.
Returns and refunds
What if my candle arrives damaged?
We take care with packaging, but occasionally things happen in transit. If your order arrives damaged, email us at shop@saltgrass.store with a photo within 7 days and we'll sort it out immediately.
Can I return a candle I've already used?
Due to the nature of scented goods, we're unable to accept returns on opened or used candles. If something isn't right with your order, reach out and we'll make it right.
